Thomas-Kilmann Conflict
Mode Instrument
Improve team effectiveness by understanding and managing conflict more effectively.
Thomas-Kilmann Conflict Mode (TKI®)
Thomas-Kilmann Conflict Mode Instrument (TKI®) is a widely used assessment designed to help individuals understand how they typically respond to conflict. By identifying different conflict-handling styles, TKI® provides insight into the behaviors that can influence relationships, team dynamics, and workplace collaboration.
TKI® assessment identifies five conflict-handling modes: Competing, Accommodating, Avoiding, Collaborating, and Compromising. These modes reflect different levels of assertiveness and cooperativeness. By understanding when and how to use each mode effectively, individuals and teams can respond to conflict more appropriately, reduce unnecessary tension, and work together more constructively.
Applications
TKI® can be applied across a wide range of workplace and people development contexts
Conflict Management
Identify different approaches to conflict and learn how to select the most appropriate response for different situations.
Team Building
Improve team effectiveness by helping members understand how each person approaches problems and conflict, leading to stronger collaboration and more productive working relationships.
Leadership Development
Strengthen leaders’ conflict-management skills and their ability to navigate and mediate challenges arising from different perspectives and working styles.
Performance Improvement
Identify and address conflict-related barriers that may prevent individuals and teams from performing effectively.
Stress Reduction
Help employees recognize and address common sources of workplace stress that may arise from unresolved or poorly managed conflict.
Employee Retention
Effective conflict management can improve morale, strengthen workplace relationships, and create a healthier work environment—supporting both employee engagement and talent retention.
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coaching, corporate training, and development programs tailored to individual and organizational needs.